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about CES Energy
Empowering businesses with smarter, cost-efficient energy solutions.
We simplify the way companies manage their gas and electricity. From tailored quotes to dispute resolution and sustainability services, we help you reduce costs, improve efficiency and make confident energy decisions.
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We are the leading energy consultancy in the country and a market leader in creating fully managed, end-to-end utility solutions for businesses of all sizes.
As an established leader in our field for over a decade, we offer the most comprehensive and innovative portfolio of energy solutions around. Our experts intelligently compare and analyse the most competitive gas and electricity rates on the market and are at the forefront of discovering and implementing the latest energy management technologies.
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We are a team of experts who in their own field bring a diverse range of skills and experience to our business. It is because of the strength within our team, we at ‘CES Energy’ truly believe in what we can deliver. Approaching 10 years of experience, we give unbiased advice to our customers in order to save them money on their electricity and gas bills
CES ENERGY Complaints Handling Procedure
At CES Energy, we are committed to delivering a high standard of service to all our customers. If at any point you are unhappy with the service you have received, we encourage you to let us know as soon as possible. Your feedback helps us improve, and we aim to resolve every complaint promptly, fairly, and professionally.
How to Make a Complaint
You can contact us through any of the following methods:
Email: info@ces-energy.co.uk
Phone: 0333 772 4246
Post:
CES Energy, 9 broad street Bury, BL9 0DA
Our Complaints Procedure
Step 1: Acknowledgement
We will acknowledge receipt of your complaint within three working days, using your preferred method of communication.
Step 2: Investigation
Your complaint will be handled by a trained member of our team.
We take all complaints seriously and will review the matter thoroughly, professionally, and impartially.
Where possible, the complaint will be dealt with by the staff member you have already been speaking to, so they can explain what has happened and how we plan to resolve it.
If preferred, you may request their line manager to handle the matter instead.
Step 3: Resolution
We aim to resolve all complaints within 7 working days.
If the issue is complex and requires more time, we will keep you informed, explain the reason for the delay, and provide an expected timescale for resolution.
Step 4: Confidentiality
All correspondence and complaint details will be treated in strict confidence.
If your complaint involves a third party (for example, your supplier), we may need to share relevant information with them to reach a satisfactory outcome—your privacy will still be protected.
Step 5: Final Response
Once our investigation is complete, we will explain our findings and provide a final written response outlining the outcome and any steps taken.
Contacting the Ombudsman
If you disagree with our final response, the dispute will be moved to ‘Deadlock’, we will provide written conformation of this. You can contact the Ombudsman at this stage for a free impartial and independent review, you can also contact them if 8 weeks have passed since the date of your dispute and no resolution has been reached. Details of the Ombudsman are as below.
Telephone: 0330 440 1624
Email: enquiry@ombudsman-services.org
Post: Ombudsamn Services Energy, PO Box, Warrington, WA4 9DF
Commissions Disclosure
CES energy work on a NO FEE, NO SHARE OF SAVINGS basis. We derive our income solely from commission payments provided by supplier unless agreed otherwise. But the real difference our customers feel is after the deal.
We may receive a commission from the energy supplier once the sale is completed and on supply. This is built in via an uplift added to your final unit price and paid to us by the supplier.
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